Privacy notice

Enquiries and appointments

We use the contact details and information you give us to respond to your enquiry or help arrange an appointment. Online booking takes place in the Dentally patient portal. If you contact us through WhatsApp, WhatsApp also handles the message under its privacy policy.

Dental referrals

If a dental practice refers you to us, it may share your contact details, the reason for the referral, relevant health information and supporting records such as X-rays. We use this information to review the referral, contact you or your dentist, and arrange care where appropriate.

If you’re making a referral, share only information relevant to the referral and follow the sending instructions on our Dental referrals page. Please keep clinical records out of general enquiry channels.

Using the website

Cloudflare delivers the site and receives technical information such as your IP address when your browser requests a page. If you change the light or dark appearance, your browser remembers that choice using local storage.

The map in Visit Highfield is provided by Google. When it loads or you open directions, Google may receive your IP address and use cookies. See Google’s privacy policy.

The inspection widget in the footer connects to the Care Quality Commission, which receives your IP address when it loads. See the CQC privacy statement.

Your information and rights

Email Admin@HighfieldDental.co.uk or write to Highfield Clinic Limited, 2 Highfield Road, Edgbaston, Birmingham, B15 3ED. You can ask for a copy of your personal information or ask us to correct it. Depending on how we use it, you may also have rights to object, restrict its use, ask us to delete it or ask for a portable copy.

Use the same contact details if you want to know more about how we handle dental records. You can raise a privacy concern with us or complain to the Information Commissioner’s Office.